At Findon Skid Kids, many of our products are made to order and include customisation. For this reason, we have a strict refund and returns policy.
By placing an order, you agree to the terms outlined below.
We do not offer refunds, returns, or exchanges for change of mind, incorrect size selection, or incorrect details entered at the time of purchase.
Please ensure all product selections, sizing, and customisation details are correct before completing your order.
Items that include personalisation (such as names, numbers, or custom designs) are non-refundable and non-returnable.
Refunds or replacements for customised items will only be considered if:
If you receive a faulty or incorrect item, please contact us within 24 hours of delivery with:
We will assess the issue and arrange a suitable resolution where applicable.
If a return is approved:
Refunds (if applicable) will only be issued:
Approved refunds will be processed using the original payment method.
Nothing in this policy excludes your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage.
For all enquiries regarding your order, please contact us via the details provided on our website.
